Every business class I've been to has talked about how focus on keeping long-standing customers satisfied more than focusing on drawing in new customers is oft a more effective business model for any business you intend to keep more than a few years



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cjadewyton reblogged this post from cjadewyton:

Hey so it was pointed out to me that this post is being passed around like I made it about waterfall and Thell but it wasn't related to that at all and I'm just back quickly to clarify things.


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